Refund policy

Effective Date: 5/4/2026
Brand Name:  BackThen

We take pride in the quality and craftsmanship of every piece. If your order does not meet expectations, we offer a structured return process outlined below.

1. ELIGIBILITY FOR RETURNS
Items are eligible for return within [7] days of delivery. To qualify, products must be:

• Unworn, unwashed, and unused
• In original condition with all tags attached
• Returned in original packaging (where applicable)

Items that do not meet these criteria will not be accepted.

2. NON-RETURNABLE ITEMS
The following items are not eligible for return or refund:

• Final sale or limited release items
• Gift cards
• Items marked as non-returnable at the time of purchase

3. RETURN PROCESS
To initiate a return, please contact us at Backthenhtx@outlook.com with your order number and reason for return. If approved, you will receive return instructions.

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

4. REFUNDS
Once your return is received and inspected, we will notify you of the approval status. If approved, refunds will be issued to the original payment method within [5–10] business days.

Original shipping costs are non-refundable.

5. EXCHANGES
We offer exchanges for size or defects, subject to product availability. If your desired item is unavailable, a refund will be issued instead.

6. DAMAGED OR INCORRECT ITEMS
If you receive a defective, damaged, or incorrect item, please contact us within [7] days of delivery. We will resolve the issue promptly at no additional cost to you.

7. LATE OR MISSING REFUNDS
If you have not received your refund within the stated timeframe, please first check with your bank or payment provider. If the issue persists, contact us at Backthenhtx@outlook.com.

8. CONTACT
For all return and refund inquiries:
Backthenhtx@outlook.com

© 2026 BackThen. All rights reserved.