Shipping policy
SHIPPING POLICY
Effective Date: 5/4/2026
Brand Name: BackThen
At BackThen, each order is handled with precision and care to ensure it arrives in perfect condition.
1. ORDER PROCESSING
All orders are processed within [1–3] business days (excluding weekends and holidays). During high-demand releases or limited drops, processing times may be extended.
2. SHIPPING RATES & DELIVERY
Shipping costs are calculated at checkout based on your location and selected delivery method.
Estimated delivery times:
- Domestic (U.S.): [3–7] business days
Please note that delivery times are estimates and may vary due to carrier delays or customs processing.
3. ORDER TRACKING
Once your order has been dispatched, you will receive a confirmation email with tracking information. Please allow up to 24–48 hours for tracking updates to appear.
4. LOST, STOLEN, OR DELAYED PACKAGES
BackThen is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If your package is delayed or missing, please contact the shipping carrier directly.
5. INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping details at checkout. BackThen is not liable for orders shipped to incorrect addresses provided by the customer.
6. SHIPPING RESTRICTIONS
We reserve the right to limit or refuse shipping to certain regions or addresses at our discretion.
7. CONTACT
For any shipping-related inquiries, please contact us at:
BackThenHTX@outlook.com
© 2026 BackThen. All rights reserved.